FAQ

Xoritan Frequently Asked Questions (FAQ)

Welcome to the Xoritan Support Center. Below you will find answers to common questions regarding ordering, payment options, shipping tracking, return procedures, and site compatibility.

🛒 How do I place an order on Xoritan?

Ordering from our site is designed to be smooth and convenient:

  1. Browse our catalog, select your desired items, and click Add to Cart.

  2. Open your shopping cart, verify the selected quantity, and click Checkout.

  3. Provide your shipping address, email, and primary contact phone number.

  4. Input any valid promotional code in the designated Discount Code field and click Apply.

  5. Choose your preferred secure payment method, review your order summary, and click Complete Order.

Upon successful order placement, an automated order confirmation email containing your purchase details will be dispatched immediately.

📦 What should I do if my shipment arrives damaged, incomplete, or incorrect?

If your package is damaged during transit, contains missing components, or includes an incorrect item, please notify our support team within 48 hours of receipt.

Please send an email to service@xoritan.com with:

  • Your Order Number (e.g., #XOR1001);

  • A brief description of the issue;

  • Clear photographs or videos showing the outer packaging, shipping label, and affected items.

Our customer care team will review your case promptly and organize a free reshipment or refund.

✉️ Will I receive an order confirmation receipt?

Yes. An automated digital receipt is generated and emailed to you immediately after your order is authorized. If you cannot find it in your inbox, please check your spam, junk, or promotional folders.

✏️ Can I adjust or cancel my order after placement?

If you need to update shipping details, modify item quantities, or cancel an order, please contact us immediately via email (service@xoritan.com) or phone (020-89080080). We can fulfill modification or cancellation requests only before the package enters fulfillment or packaging preparation.

🛒 How do I manage my shopping cart before checkout?

You can easily adjust your selections directly from the shopping cart drawer:

  • Modify Quantity: Use the + or - controls to increase or decrease quantities before payment.

  • Remove Items: Click the trash icon or "Remove" link next to an item to clear it from your order.

🌐 Which web browsers offer the best shopping experience?

For optimal site functionality, account access, and secure checkout encryption, we recommend using the latest versions of:

  • Google Chrome

  • Apple Safari

  • Mozilla Firefox

  • Microsoft Edge

💳 What payment options do you accept?

Supported payment methods are displayed clearly at checkout and may include:

  • Major Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal Express Checkout

  • Mobile Wallets (Apple Pay, Google Pay where available)

All transactions are encrypted through PCI-compliant payment processing gateways.

💳 How do I pay using PayPal or Guest Checkout?

When selecting PayPal at checkout, you will be redirected to PayPal's secure portal. You may either log into your existing PayPal account or select "Pay with Debit or Credit Card" to complete the transaction as a guest without creating an account.

🏷️ Where do I enter a discount or coupon code?

During checkout on both desktop and mobile devices, locate the "Discount Code" or "Promo Code" field on the order summary page, type in your code, and click Apply before completing your payment.

🔄 How do returns, exchanges, and refunds work?

We offer a 30-day return window for eligible, unused merchandise in its original packaging. Please review our full Return & Refund Policy or email service@xoritan.com for step-by-step authorization.

Notice: Do not ship returned items back without contacting customer support first to obtain the correct regional return warehouse address.

🔒 How does Xoritan protect my payment and personal information?

We use SSL/TLS encryption protocols and trusted third-party payment gateways to safeguard your transaction data. We do not store sensitive payment card numbers on our servers. For further details on data practices, please consult our Privacy Policy.

🏢 Merchant & Customer Support Information

If you require further assistance with your purchase, please contact our support team:

  • Brand Name: Xoritan

  • Legal Operating Company: Guangzhou Xinyue Information Technology Co., Ltd.

  • Corporate Address: T2189, Middle Section, 2nd Floor, 227 Shatai South Road, Tianhe District, Guangzhou

  • Customer Support Email: service@xoritan.com

  • Contact Telephone: 020-89080080

  • Official Website: https://www.xoritan.com