Shipping Policy

Xoritan Shipping & Delivery Policy

At Xoritan, operated by Guangzhou Xinyue Information Technology Co., Ltd., we are committed to providing a transparent, efficient, and reliable delivery service. This Shipping Policy explains our processing timelines, estimated transit windows, shipping fees, and order tracking procedures.

1. Order Processing Time

  • Standard Handling Window: All orders undergo security checks, payment verification, product picking, and packaging within 1–5 business days following order placement.

  • Operating Hours: Fulfillment operations run on regular business days (Monday through Friday), excluding weekends and public holidays. Orders placed during weekends will begin processing on the following business day.

  • Peak Season Adjustments: Processing may require additional time during high-volume promotional events, holiday rushes, or temporary inventory replenishment periods.

2. Estimated Shipping & Delivery Schedule

  • Standard Delivery Timeline: 10–20 business days following package dispatch.

  • Total Turnaround Time: Processing Time (1–5 business days) + Transit Time (10–20 business days).

Please note: Delivery timeframes are estimates and cannot be guaranteed. Actual delivery dates may fluctuate due to regional carrier capacity, local postal clearance, adverse weather conditions, or unexpected transport disruptions.

3. Shipping Rates & Charges

We offer transparent flat-rate shipping to all eligible delivery destinations:

  • Standard Shipping Fee: $4.99 USD per order (calculated and displayed at checkout before payment confirmation).

4. Fulfillment Origin & Multi-Warehouse Dispatch

To ensure efficient delivery, orders may be dispatched from different regional fulfillment centers depending on stock availability, product category, and destination logistics.

Notice: Our corporate address listed below serves exclusively for business registration and customer support inquiries. It does not represent a shipping origin or product return facility.

5. Order Tracking Procedures

Once your package leaves our fulfillment facility, a Shipping Confirmation Email containing your assigned carrier and tracking number will be dispatched automatically.

  • Tracking Updates: Please allow 24–48 hours post-dispatch for tracking data to sync with international carrier networks.

  • Tracking Inquiries: If your tracking status remains static for an extended period, please reach out to our support team for assistance.

6. International Delivery & Customs Duties

International orders may be subject to customs inspections, local import duties, value-added taxes (VAT), or clearance fees imposed by the destination country's government or postal authority.

  • Import Duty Responsibility: Unless collected at checkout, any applicable customs fees or import taxes are the sole responsibility of the customer.

  • Delivery Restrictions: If carrier limitations prevent delivery to a specific region, our support team will contact you directly to process a resolution or full refund.

7. Delivery Address Corrections

  • Pre-Fulfillment Requests: If you notice an error in your shipping details, email service@xoritan.com immediately. We can update address information before an order enters fulfillment.

  • Post-Dispatch Modifications: Once an order is processed, assigned a tracking number, or handed over to a logistics provider, address modifications are no longer possible. Customers are responsible for providing complete and accurate delivery information at checkout.

8. Delayed, Lost, or Damaged Shipments

If your tracking status indicates an unexpected stall, or if you suspect your parcel is lost in transit, please contact us with your details:

  • Support Email: service@xoritan.com

  • Required Details: Order Number, Tracking Number, and Recipient Address.

Our customer service representatives will launch an investigation with the shipping carrier and arrange a replacement dispatch or refund as appropriate.

9. Corporate & Support Contacts

If you have further questions regarding our shipping terms or package tracking, please reach out through our official channels:

  • Brand Name: Xoritan

  • Legal Operating Company: Guangzhou Xinyue Information Technology Co., Ltd.

  • Corporate Address: T2189, Middle Section, 2nd Floor, 227 Shatai South Road, Tianhe District, Guangzhou

  • Customer Support Email: service@xoritan.com

  • Contact Telephone: 020-89080080

  • Official Website: https://www.xoritan.com